Privacy Policy

Version 1.0
Effective Date: Octuber, 2025

Introduction

At MUSCLE, we are committed to protecting your privacy and ensuring that any personal information you choose to share with us is handled responsibly and securely. This Privacy Policy describes how we collect, use, protect, and disclose information when you visit our website or interact with us through our available communication channels.

By accessing or using our website, you acknowledge and agree to the terms outlined in this Privacy Policy.

1. Information We Collect

When you interact with MUSCLE’s website, we may collect the following types of information:

• Contact Information: Data that you provide voluntarily through our contact form, email, or other communication methods, such as your name, email address, phone number, or company affiliation.
  
  
• Technical and Usage Information: Information collected automatically when you browse our website, including your IP address, browser type, device information, operating system, pages visited, time and date of visit, and general interaction with our website.
  
  
• Cookies and Tracking Technologies: We use cookies and similar technologies to remember your preferences, improve navigation, analyze traffic, and enhance overall user experience.
  
  

2. How We Collect Information

We collect personal information in the following ways:

• Direct Communication: When you submit a request, inquiry, or message through our website or by email.
  
  
• Website Browsing: Through automated tools such as cookies and analytics systems that capture technical and behavioral data to help us understand website performance and visitor interaction.
  
  

3. How We Use Information

The information collected is used strictly for legitimate business purposes, including:

• Responding to Inquiries: To address your requests, answer questions, and provide relevant information.
  
  
• Improving Our Website: To monitor performance, analyze visitor behavior, and enhance the design and functionality of our site.
  
  
• Security and Protection: To safeguard our website, prevent misuse, and detect potential security threats.
  
  
• Communications: To send information or updates that you have requested or consented to receive.
  
  
• Legal and Compliance: To comply with applicable legal obligations or respond to lawful requests from authorities.
  
  

We do not use personal data for unrelated purposes without providing notice and, where required, obtaining your consent.

4. Legal Basis for Processing

Depending on your location, we may process personal data under the following legal grounds:

• Consent: When you voluntarily provide information, such as submitting a form or agreeing to receive communications.
  
  
• Legitimate Interest: For purposes such as maintaining website security, improving user experience, and managing communications, provided such interests do not override your rights.
  
  
• Legal Obligation: When processing is necessary to comply with applicable laws, regulations, or legal processes.
  
  

5. Security of Information

We apply administrative, technical, and organizational measures to protect personal information from unauthorized access, disclosure, alteration, or destruction. These include secure communication protocols (HTTPS), access restrictions, and system monitoring.

While we strive to safeguard your data, no method of transmission or storage over the Internet is fully secure. We encourage users to exercise caution and protect their own devices and credentials when browsing online.

6. Sharing of Information

MUSCLE does not sell or rent personal data. We may disclose personal information only under the following circumstances:

• Service Providers: With trusted third parties that support our website operations, analytics, or communication tools, and only for the purposes necessary to provide their services.
  
  
• Legal Requirements: When required to comply with laws, regulations, or valid legal processes.
  
  
• Business Operations: If MUSCLE undergoes a corporate restructuring, merger, or acquisition, personal information may be transferred as part of the business assets.
  
  

Any third parties with access to personal data are required to handle it securely and in line with this Privacy Policy.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience on our website. These technologies allow us to:

• Ensure the website functions properly.
  
  
• Understand visitor interactions and traffic patterns.
  
  
• Enhance performance and usability.
  
  
• Remember user preferences where applicable.
  
  

You can manage cookies through your browser settings. Please note that disabling certain cookies may impact some website functionalities.

8. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy. For example:

• Contact information is kept only for the duration needed to respond to your inquiry and maintain communication as appropriate.
  
  
• Technical logs and analytics data may be stored temporarily to improve website performance and security monitoring.
  
  

Once data is no longer required, it will be securely deleted or anonymized.

9. User Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: The right to request confirmation of whether we process your data and obtain a copy.
  
  
• Correction: The right to request corrections or updates to inaccurate or incomplete data.
  
  
• Deletion: The right to request that we erase your personal data, subject to legal and contractual obligations.
  
  
• Restriction or Objection: The right to request that we limit certain processing activities or object to specific uses of your data.
  
  
• Withdrawal of Consent: If processing is based on consent, you can withdraw it at any time.
  
  

To exercise your rights, you may contact us using the details provided in Section 11. We may need to verify your identity before processing such requests.

10. Breach Notification

If a security incident occurs that compromises personal information, MUSCLE will investigate promptly, mitigate risks, and notify affected individuals and relevant authorities where required by law.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, technology, or business practices. The latest version will always be available on this page, and the “Effective Date” will be updated accordingly.

12. Contact Information

If you have questions, concerns, or wish to exercise your privacy rights, you may contact us at:

MUSCLE – Privacy and Compliance Department
📍 San Jose; Costa Rica.
✉️ team@musclepoints.com